Terms of Service

1. Acceptance of Terms

By accessing, downloading, or using the Saba Tasks mobile application, website, or associated services (collectively, the "Platform"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Description of the Saba Tasks Platform

Saba Tasks ("Balemuya") is a digital marketplace platform operating in Addis Ababa and surrounding regions in Ethiopia. The Platform connects individuals and businesses seeking services ("Customers") with independent local skilled service providers ("Taskers" or "Providers") for tasks such as furniture assembly, TV mounting, plumbing, electrical work, carpentry, cleaning, moving, and other everyday services.

Saba Tasks is a technology platform that facilitates discovery, quote submissions, communication, and connections. Saba Tasks is not an employer, general contractor, or agent for any Tasker.

3. User Accounts & Identity Verification

Eligibility: You must be at least 18 years of age to register an account on Saba Tasks.
Account Accuracy: Users agree to provide truthful, accurate, and current information during registration and profile creation.
Provider Verification (Fayda / National ID): To unlock full quote submission privileges and receive a "Verified" badge, Providers must complete identity verification by submitting a valid Ethiopian National ID (Fayda) or Kebele ID. Saba Tasks reserves the right to review, approve, reject, or re-verify accounts at its discretion.
Account Security: You are responsible for safeguarding your login credentials and for all activities that occur under your account.

4. Independent Contractor Relationship

Taskers operate as independent professionals and contractors, not employees, partners, agents, or joint venturers of Saba Tasks. Taskers have complete freedom to choose which jobs to bid on, set their own quotes and schedules, use their own tools and equipment, and direct their own work methods.

5. Pricing, Zero Commission & Payment Terms

0% Commission Policy: Saba Tasks does not take a commission or percentage cut from the task fees earned by Taskers. Taskers receive and keep 100% of the agreed-upon task price.

Connects Bidding Token System: Providers utilize platform tokens ("Connects") to submit proposals and quotes for customer job requests. Connects allow providers to bid on relevant tasks in their area. Connects packages can be purchased within the mobile app. Connects used for submitted quotes are non-refundable once the quote has been submitted, unless a job is cancelled prior to quote review.

Direct Customer-to-Provider Payments: Payment for completed tasks is made directly from the Customer to the Tasker upon satisfactory job completion. Supported payment methods include Telebirr, CBE Birr, bank transfer, Chapa, or direct cash, as agreed upon between the Customer and Tasker.

Quotes & Price Transparency: The quote submitted by the Tasker and accepted by the Customer represents the full labor charge for the agreed scope of work. Any additional materials or scope changes must be mutually agreed upon prior to execution.

6. Task Posting, Quotes & In-App Communication

Customers must provide clear descriptions, budget expectations, and accurate task location coordinates via the interactive map.
Once a Customer accepts a quote and hires a Provider, an in-app chat channel is opened for coordination, scheduling, and updates.
Users agree not to use in-app messaging for harassment, abusive behavior, fraud, or spam.

7. Reviews, Ratings & Community Conduct

Both Customers and Providers can leave genuine reviews and star ratings following the completion of a task. Reviews must reflect firsthand experiences and honest evaluations. Saba Tasks reserves the right to remove fraudulent, abusive, defamatory, or extortive reviews.

8. Dispute Resolution & Customer Support

If a dispute arises regarding task scope, quality, or communication, Customers and Taskers are strongly encouraged to communicate directly via the in-app chat to reach an amicable resolution. If direct resolution fails, either party may file a dispute through Saba Tasks Support (bekalusisay2010@gmail.com / Telegram @bekalu73). Saba Tasks will review the dispute history and may provide mediation, but is not responsible for direct financial liability.

9. Limitation of Liability & Disclaimers

The Platform is provided on an "as is" and "as available" basis. Saba Tasks does not guarantee that services will be uninterrupted or error-free. To the maximum extent permitted by applicable law, Saba Tasks is not liable for any direct, indirect, incidental, special, or consequential damages resulting from tasks performed by independent Taskers, personal injury, property damage, or loss of profits.

10. Modifications to Terms

Saba Tasks reserves the right to modify these Terms at any time. When changes are made, the "Last Updated" date will be revised, and significant updates will be communicated via the Platform. Continued use of the Platform after such modifications constitutes your agreement to the updated Terms.

11. Contact Information

For questions, clarifications, or support regarding these Terms of Service, please contact our legal and support team:
Email: bekalusisay2010@gmail.com / legal@sabatasks.com
Telegram Support: @bekalu73
Location: Addis Ababa, Ethiopia

Key Highlights