Privacy Policy

1. Introduction

Welcome to Saba Tasks ("Balemuya", "we", "our", or "us"). We are dedicated to maintaining the trust of our users in Addis Ababa and across Ethiopia by handling personal data responsibly and transparently. This Privacy Policy describes how we collect, store, process, and protect your information when you access or use the Saba Tasks mobile application, website, and related digital services (collectively, the "Platform").

2. Information We Collect

We collect information necessary to facilitate reliable connections, verify provider identities, and support in-app interactions:

Account & Contact Information: Name, phone number (used for authentication & SMS verification), email address, and profile picture.
Provider Profile & Portfolio Data: Service categories, skill tags, hourly or per-job pricing estimates, bio, portfolio images, and working availability.
Identity Verification Data (Taskers): National ID (Fayda), Kebele ID, or government-issued identification photos submitted strictly for identity confirmation and badge verification.
Location Data: Approximate and precise geolocation coordinates (using ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION) collected while the app is in foreground use to display nearby tasks, map service providers, and calculate travel distances. We do not collect background location when the app is closed.
In-App Messages & Task Records: Chat messages, quote negotiations, task attachments (photos/descriptions), and customer reviews/ratings.
Device & Diagnostic Data: Device model, OS version, push notification tokens, and crash diagnostics to ensure app stability.

3. Device Permissions & Sensitive Data

To deliver core features, Saba Tasks requests specific operating system permissions on your mobile device:

📍 Location Access (ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION)

Used exclusively in the foreground to discover nearby task opportunities, locate service providers in your neighborhood, and provide navigation to job sites.

📷 Camera Access (android.permission.CAMERA)

Required to capture real-time photos of government IDs for Tasker verification, take photos of tasks/work progress, and update profile avatars.

🖼️ Photo Library & Storage (READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE)

Used to select and upload existing images from your gallery for task attachments, portfolio proof, and identity verification documents.

🔒 Biometric Authentication (USE_BIOMETRIC / USE_FINGERPRINT)

Allows secure, fast biometric sign-in via Face ID or Fingerprint. Biometric data is processed entirely by your device hardware and is never transmitted or stored on our servers.

4. How We Use Your Information

To create, manage, and secure your account and login credentials.
To match Customer task requests with relevant, vetted Taskers in their immediate area.
To enable quote submissions, real-time messaging, and status updates for active jobs.
To verify the authenticity of service providers and foster a safe, trusted marketplace.
To manage Connects balances and process platform token transactions.
To provide dedicated customer support, dispute mediation, and technical troubleshooting.
To deliver high-priority task alerts, job applications, and notification updates via push notifications.

5. Information Sharing & Disclosure

We share information strictly in the following contexts:

Between Customers and Taskers: When a task is posted, basic job information and general area are visible to nearby Taskers. When a Provider is hired, the Customer and Provider see each other's contact names, ratings, in-app chat, and specific job location to coordinate the work.
Verified Service Partners: Trusted infrastructure providers who support SMS delivery, cloud storage (e.g. Cloudinary for encrypted image assets), and push notifications under strict data confidentiality obligations.
Legal Requirements: If required by Ethiopian laws, judicial proceedings, or to protect the vital safety of our users and the public.

6. Data Security, Retention & Deletion

We implement industry-standard encryption (TLS/HTTPS for data in transit and AES encryption for sensitive data at rest). Passcodes and authentication credentials are encrypted using modern cryptographic hashing. Identity verification documents are protected behind access-controlled administrative barriers and are never published publicly.

Data Retention: We retain personal information for as long as your account remains active or as required to fulfill legal, tax, or regulatory compliance.

Account & Data Deletion: You can permanently delete your account directly inside the Saba Tasks mobile app (under Profile > Delete Account) or submit an online deletion request through our Account Deletion Request Page. Upon deletion, your personal profile, chat history, and uploaded documents are permanently erased from our primary databases within 30 days.

7. Your Rights & Data Choices

Access & Update: You can edit your profile details, skills, photos, and contact information directly in the Saba Tasks app.
Location Permissions: You can enable or disable GPS location permissions at any time via your device settings.
Account Deletion: You can delete your account in-app or via our web portal anytime.
Push Notifications: You can customize or disable notification preferences within your app settings.

8. Children's Privacy

The Saba Tasks Platform is intended exclusively for individuals aged 18 and older. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. When significant changes occur, we will notify you through the app or website and update the "Last Updated" date at the top of this document.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data protection team:
Email: bekalusisay2010@gmail.com / privacy@sabatasks.com
Telegram Support: @bekalu73
Address: Addis Ababa, Ethiopia

Our Privacy Commitments